Robust cloud infrastructure coupled with reliable access to management and support services plays a key role in supporting Dynaco’s cloud solution hosting and services, from end-to-end IaaS and more focused PaaS and SaaS as well as network storage. As a growth-minded managed services provider, Dynaco was struggling to get access and visibility into the support and management operations necessary for providing a seamless hosting service to its clients.
Dynaco is a South Africa-based provider of consolidated business services ranging from ICT infrastructure design, supply, deployment, maintenance and management, backup and recovery among other solutions.
Cloud Africa as an Africa-based IaaS service provider offering compute and VM infrastructure, data backup and storage services.
Dynaco was struggling to provide reliable, consistent network, hosting and backup services with the limited cloud infrastructure and inefficient technical support it was receiving from its previous service provider. Dynaco was facing performance issues from inadequate cloud infrastructure and stability, slow support resolution and a consistent lack of technical expertise in both support and management areas.
Poor technical support from above meant Dynaco struggled to effectively resolve ongoing issues and bridge the gap between infrastructure and solution support.
Inefficient infrastructure caused slow server provisioning, long installation and backup wait times, limited resource availability and constraints on concurrent work taking place, impacting Dynaco’s service output.
These ongoing challenges prevented Dynaco from being able to react, resolve and respond to clients swiftly, impacting the client experience.
Cloud Africa’s responsive infrastructure capabilities allowed Dynaco to select multiple data centres within one network in minutes. Disaster recovery services were easy to set up as were automatic backup services.
Cloud Africa provides swift, direct access to technical experts in its support team that provide speedy resolution and personalised guidance for Dynaco on issues like migration.
Cloud Africa’s services, coupled with its reliable, responsive infrastructure, helped Dynaco build better, more positive and longer-lasting relationships with clients.
Working with Cloud Africa, Dynaco grew its client base to 40+ clients it now hosts on its SaaS platform.
Dynaco currently has 1000 active users harnessing its cloud infrastructure services - and counting.
Cloud Africa has been a service provider and trusted growth partner to Dynaco for 7 years and counting, supporting Dynaco’s growth as the company evolved.
