Cloud infrastructure plays a key role in supporting Unifi’s financial services, from user data encryption to reliable hosting and location-agnostic scaling. As a growth-minded financial services provider, Unifi was struggling to get the seamless cloud support and management it needed for uninterrupted growth and service scaling.
Unifi is a South Africa-based financial services company operating in multiple countries that provides fast, simple microfinance solutions to clients across the African continent.
Cloud Africa as an Africa-based IaaS service provider offering compute and VM infrastructure, data backup and storage services.
Unifi was struggling to reconcile client and service scaling with the substandard cloud infrastructure and limited technical support it was receiving from its previous service provider. Unifi was facing poor cloud infrastructure stability and reliability, limited support and communication channels, ongoing resolution issues and a consistent lack of technical expertise in both support and management areas.
Poor technical support from above meant Unifi struggled to effectively resolve ongoing DNS or hosting problems.
Infrastructure and support issues would take up to a day to be resolved, if they were resolved. Limited technical expertise from support teams also stagnated and compounded performance problems.
These ongoing infrastructure and support challenges impacted Unifi’s ability to operate and effectively serve clients.
CloudAfrica’s onboarding was swift and seamless. Unifi could immediately create new compute instances for VMs after partnering with Cloud Africa, with support agents at the ready for any assistance.
CloudAfrica’s swift, direct access to technical experts in its support team across multiple channels boosted Unifi’s issue and support resolution rate.
CloudAfrica’s services, coupled with its more competitive pricing compared to global hyperscalers like AWS, make it a high-value long-term growth partner for Unifi.
Working with CloudAfrica, Unifi grew its customer base from 10,000 to 750,000 customers across the continent.
CloudAfrica’s reliable cloud infrastructure and services supported Unifi’s expansion from one country to four countries - and counting.
CloudAfrica has been a service provider and trusted growth partner to Unify for 10 years, supporting Unifi’s growth and infrastructure needs as the company evolved.
